Hi, I am Mengze Hong, a PhD student in the Department of Computing at The Hong Kong Polytechnic University, supervised by Prof. Qing Li and Prof. Chen Jason Zhang. I received my bachelor’s degree with first-class honours from the University of Nottingham at age 20, sparking my passion for research early in life. Before joining PolyU, I have worked as a Research Intern at the WeBank AI Group, collaborating closely with Prof. Di Jiang on advancing LLM applications in banking and customer service. For more details, please refer to my CV.
My research interests include:
- LLM application and benchmarking, especially in the banking industry.
- Speech Processing, especially ASR in service systems.
If you are interested in any form of academic collaboration, please feel free to reach out via email.
🔥 News
[2026.01] Got one papers accepted by ICASSP 2026🎉.
[2026.01] Got three papers accepted by TheWebConf 2026 🎉.
[2025.09] Got three papers accepted by EMNLP 2025🎉.
[2025.04] Got two papers accepted on the topic of LLM x Music Education 🎉.
[2025.02] Got one paper accepted by NAACL 2025 Industry Track 🎉.
[2024.09] Got one paper paper accepted by ACML 2024 🎉.
📝 Selected Publications
More publications on Google Scholar.
Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Zichang Guo, Hanlin Gu, Di Jiang, Li Qing
TheWebConf 2026, in the Proceedings of the ACM Web Conference 2026
Federated Heterogeneous Language Model Optimization For Hybrid Automatic Speech Recognition
Mengze Hong, Yi Gu, Di Jiang, Hanlin Gu, Chen Jason Zhang, Lu Wang, Zhiyang Su
ICASSP 2026, in the Proceedings of IEEE International Conference on Acoustics, Speech and Signal Processing 2026
Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues
Mengze Hong, Wailing Ng, Chen Jason Zhang, Yuanfeng Song, Di Jiang
EMNLP 2025, in the Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing
QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications
Mengze Hong, Wailing Ng, Chen Jason Zhang, Di Jiang
EMNLP 2025, in the Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing
Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with LLMs
Mengze Hong, Chen Jason Zhang, Di Jiang, Yuanqin He
EMNLP 2025, in the Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing
📖 Educations
- 2024.09 - present, Ph.D student in Computing, The Hong Kong Polytechnic University
- 2021.09 - 2024.06, BSc (Hons) Mathematics and Data Science, University of Nottingham. GPA: 3.98/4.0
💻 Experiences
- 2024.06 - 2025.10, Research Intern at AI Group, Webank
🎖 Honors and Awards
- 2024.06 Faculty Best Student Award (top 1%), University of Nottingham
- 2023.09 Dean’s Excellence Scholarship Award (top 1%), University of Nottingham
💬 Others
- Teaching assistant (TA) of ADVANCED BIG DATA COMPUTING (2025 spring) and BUSINESS INTELLIGENCE AND CUSTOMER RELATIONSHIP MANAGEMENT (2025 fall)